Alaris Customer Reviews

We have listed some of the reviews, letters and emails we have received and hope these will help convince you that Alaris are the best people to entrust with your kitchens. Originals are on file in our office. Some reviews offer comparisons with John Lewis Kitchens
Just wanted to thank yourself and the rest of the Alaris team for doing such a great job. We are so pleased with the finished result. The quality of all the kitchen items from units to appliances, is excellent.

In particular we would like to thank you for design and advice; Paul for overseeing and getting the job done smoothly and efficiently; Mark for first class joinery and hard work; and Brian's excellent plastering. What a team!
The whole job went smoothly and much quicker than expected which we so appreciated. The attention to detail and customer service was also first class.

Sandy mentioned you may wish some photos of the end result. If you give us a few weeks I'll send some in, once I have curtains, table and chairs in it will look less stark. Nearly paid more with John Lewis Kitchens so pleased we went with you

Once again, thanks for all services.

Kind regards


I would just like to drop you an email to say how impressed I have been by the service I have received from you. From meeting John right at the start through to the end everything has been first class.

When a unit was damaged, it was sorted quickly and efficiently with no bother whatsoever. The kitchen is almost finished and it is looking really good, I am so pleased with it!

I would certainly recommend you to anyone and would definitely use you again in the future...although I need some time to recover from this house project first of all!!!

Thanks again for everything and please pass on my thanks to anyone I have missed from this email.

The only outstanding thing is the microwave oven which you advised will hopefully be in this month. If you can just let me know when it is in that will be great.

Julie & Gareth Webster

Kitchen arrived safely yesterday. Haven't checked it yet as fitter not due until 7th, looks fine though and hopefully will all be ok.

Thank you so much for all your help and patience throughout. Wouldn't hesitate in recommending you to others.

Many thanks.


My wife and I would like to say a huge thank you for the time and effort Alaris have spent making our dream kitchen come true, special thanks must go to Neil Murray for his patience with our constantly changing kitchen ideas ( its looks great now!) and to Stephen Chamberlain for helping solve our final request. In all the service has been first class and I will be recommending you to all of our friends and family!

Nicolas Tye

Just a short note to extend our sincere thanks for your advice, design ideas and overall commitment that's delivered our truly wonderful kitchen, the end result has hugely exceeded our expectations.

The Barron Household

Have finally attached some photos of my lovely kitchen. I couldn't be happier with it and am so grateful for all your help and patience in the planning stage. After having builders in the house for nearly a year we are now able to really enjoy our house.

I have attached a couple of pictures of the left end wall unit. We were thinking of having some shelves put up here, where the clock is at the moment. Would be grateful for any ideas or suggestions that you might have.

Again, many thanks for all your help. Have recommended you to a couple of people I know who are considering kitchen refurbishment. Hope business is booming for you.

Sylvia Mackintosh

Just a short note to say thank you for the bathroom. It's looking very good and we are both very pleased with it.

Overall, Alaris have come up trumps and once this is fitted, I will have no hesitation in recommending you to others.

Brian & Elaine Spence

Whilst I remember, Our new 'lived in' look kitchen looks gorgeous. Made possible by you so thanks a million.


Hi Andrew,

A quick note to say how pleased we are with our recent purchase and subsequent fitting of our Pronorm Kitchen. The kitchen fitted like a glove. I am especially pleased with the utility where we have been able to hide the boiler. The fitter also commented on how well all the individual components were labelled, compared to a British kitchen. I have to say that he has done an amazing job.
Thanks for being so patient during the design stage when I must have asked you to change the design umpteen times.
At some point I will post positive comments on Google Reviews with some images as well.

Mukund Devalia

Hi Andy

I realise that I've not feedback to you about the two bathrooms you designed and had fitted to our house.
I cannot begin to tell how delighted me and Tia are with both rooms. The design is absolutely spot on, the quality of all the material is top notch, and Chris's workmanship during the fit was top class. It was a real pleasure dealing with you and you can definitely be proud of what you did here.

Best wishes


A big thank you to James and the rest of the team at Alaris for their amazing support and patience in helping us with our kitchen order. It is fabulous and the experience we have had from this great company has been beyond our expectations. We were a bit nervous about it all to start with but it really was very easy and everything was perfect and we cannot fault anything and the price is so much better than the high street! We delayed our kitchen delivery twice and changed our minds on a couple of things and nothing was too much bother. We have recommended Alaris to all our friends and although we don't intend to have a new kitchen for a while... we will be back in the future. Thank you so much for an exceptional experience and great result. The delivery driver was also excellent... very knowledgeable and totally committed to the company. So nice to have someone in person who really did his best and was so nice with it. Well done Alaris.

Dale Snaith

We all know how easy it must be for companies to post only good reviews on their website, particularly when the whole process has gone smoothly, but what happens when it does not? The sign of a good company is not how they manage happy customers but how they manage customers who are disappointed or annoyed. In our particular case, we only had a couple of minor issues but these were jumped on and dealt with immediately. You knew that when our contact at Alaris, John, said it was “no problem” and that everything had to be right for us, that he meant it. My husband and I are both keen cooks and asked John endless questions about the tiniest of details, (the plastic refuse bins in particular were of key importance to us!), before we agreed to the kitchen design and fittings but you could tell that John was genuinely anxious that we were completely happy with absolutely everything (including the aforementioned bins!). Nothing was too much of a problem to sort out, everything was dealt with promptly and professionally and the outcome is a truly stunning kitchen that works. What more can I say except that…….. I would not hesitate to recommend the Alaris team to anyone looking for a seriously good kitchen at a competitive cost.

Rachel Eddolls

We recently decided to completely re-design our badly functioning kitchen and were alarmed at the exorbitant quotations received from various local kitchen companies. Having come across Alaris on the internet, we were impressed by the positive feedback from previous customers and decided to engage their services. Having got together all relevant information on dimensions, preferred layout, appliances etc., we sent this to Alaris and were absolutely amazed to receive a detailed layout, fully itemised quotation and colour illustrations of the finished kitchen within 24 hours. What fantastic service. We tweaked a couple of details and revisions were immediately taken on board; any telephone queries received equally prompt response. The order for the kitchen units was processed by Alaris and delivery was made exactly as indicated by them. A replacement for a damaged door was arranged very efficiently so that it arrived well before the kitchen installation was completed. We now have our dream kitchen at a cost which was much more reasonable than the initial costing from other suppliers, and cannot recommend the staff at Alaris more highly for providing an extremely effective and professional service with a welcome personal touch. Thank you Alaris. Sue
I think we'll leave the additional side panel as the delivery cost is too much 🙁 On the positive, I would like to say a massive thank for all your help with the units and handles. Despite having me change layout of the kitchen, then the size of base units, and let’s not forget the wall-unit-or-no-wall-unit saga(!!!) you were very patient throughout it all. I did not feel pressured at any point to buy and that's down to the excellent customer service you were providing. On top of all that, we were so grateful you were able to take our order over the weekend even though it was a non-working day for you. I will be recommending your company to friends and family looking to get their kitchen done. Linda and Simon
I will not hesitate to tell everyone I know who is buying kitchens to see if they can find what they need from you first. I write in a lot of forums too and will be spreading the Alaris name everywhere I can with huge praise attached to it, if that’s ok with you. You have been absolutely superb, and if you weren't so far away I would come into your shop and thank you in person. Thanks for all you have done and the amount you saved us on the John Lewis kitchens I looked at. David
We are delighted with how the kitchen is looking and hopefully it should be completed by the end of tomorrow. We would especially like to thank you Diane for working tirelessly to design the kitchen that we wanted and for responding so quickly to our many emails and phone requests. Kerry
Stephen, We would like to say again how pleased we our with our kitchen, we have found everyone we have dealt with has been extremely professional and helpful. Any queries we have had, have been resolved quickly. We would have no hesitation in recommending Alaris. Many Thanks Angus and Alison Bertram
Hi James I thought I would drop you an email regarding the instillation of my bathroom I would like to make Alaris aware of the contractor and his work force who were very experienced and showed great professionalism. Nothing was too much for them if I discussed anything or wanted to change my mind there was nothing that caused an issue or problem they just go on with the job Kind Regards Rosie Hargie
Alison, Just wanted to thank you for your prompt response to my minor snagging issues with the new bathroom / ensuite. The workman were really efficient and friendly and all problems are now fixed. Really excellent customer service and very much appreciated. Regards, Lorraine
Just got back from two weeks in Spain so last night is the first time we've seen it completed. My wife says that the kitchen is fantastic and better than she expected. Thanks for that. You were so much cheaper than other similar kitchens particularly John Lewis kitchens.


Thank you so much for everything. You have been brilliant; it is amazing how you knew exactly what my requirements were just by looking at my drawing. I hope to be able to send you photos next month.

Have a lovely Christmas.


Just to let you know, our kitchen is finally complete. I hope you will agree that the finished article is superb and exactly as we had wanted it. A very big thank you to you and your team for sorting out every last little niggle that we had. I cannot fault the service you provided and I would have no hesitation in recommending your service to anyone who asks where we got the kitchen from. Mark, our builder, has uploaded some images to his website and I know he has already been asked a couple of times who designed the kitchen. I will send the pictures in a separate email, just in case they get spammed. Please feel free to add them to your gallery if you wish and if you want me to do a testimonial for your service, just let me know where to complete the form/where to send it to.

Once again, thank you.

Dave and Tracey. Warrington

Just taken delivery of the kitchen from Mereway. It all looks good, except for the fridge housing unit. The wrapping has been damaged and the upper door on the unit has had some impact. Until we unpack this next week, we are not sure how deep the knock has gone and if the laminate is damaged. The driver has noted this accordingly and you should also presumably note this. If the door does need replacing, I will let you know asap.

The driver was extremely pleasant and helpful – a credit to Mereway.

It all seems to have gone quite smoothly and we are very impressed with the service we have received from Alaris, and will definitely be recommending you in the future. We are also impressed with the quality of the units from Mereway.

Love the colour! Thank you very much for all your help.

Sue Buckingham

Many thanks for advice. I have looked into it and am going to go for glass, which I think will look perfect. Many thanks for all your help. Great service and great price. I will certainly recommend Alaris to friends. I still can't believe the difference in the price of John Lewis kitchens. Louise
Hope you are very well and all is good in the world of kitchen!

Just thought I'd send you some images taken recently of the new kitchen. We are extremely happy with it, and have had so many wonderful comments; I think our friends have kitchen envy. Thank you so much for all your hard work in helping us to put it together I know Nikki has a tendency to change her mind like the wind as I sure you are aware!

Thanks again and have a great year...


Hi John

Re: Pronorm kitchen - Helen Wilkinson

The reason for my email is to let you know just how fantastic Tom Parry has been throughout the process. It is very rare these days to receive the level of service that Tom has provided. No matter how busy he has been he has always taken immediate action to resolve and rectify issues communicating throughout as promised. There is nothing worse than someone saying they will get back to you and then nothing happens - with Tom, even if he was unable to get a definitive answer he would respond advising when he should get the answer and kept us updated until the query was resolved.

Tom really is a credit to Alaris but hopefully you should already know this. I've never really felt compelled to contact a company regarding their service (good or bad) but in this instance I have been so impressed with Tom that I felt it necessary to share my experience with you.

Many thanks to Claire too who assisted whilst Tom was on his well earned holiday and also to John Alan for his initial planning and ordering of the new kitchen.

Kind regards


Hello Tim, Graham called in today today to change the faulty doors and put on the end panels and as usual he did an impressively precise job. While he was here he also adjusted a couple of doors that he noticed were not quite right even though to our untrained eye they looked. Everything is fine now and the comments we have had from people who have seen it are remarkable. Many thanks to everyone involved, I wold not hesitate to recommend Alaris to anyone else.

Best regards

Chris Spicer

Hi Alison,
And I note you are emailing on a Sunday, from the office?
I hope you are going to have some time in Lieu.
The boys did a good job on Friday, and I can say that everything is now to our satisfaction. The broom cupboard is so much better and more useful.
It`s been a pleasure dealing with you, and thank you for all your efforts on our behalf.

Till the next job,

Forbes McSkimming